Delivery Policy

At Florista Flower, our goal is to make sure your flower-inspired creations reach you safely and with care. Below, you’ll find all the important details about how your order travels from our workshop to your doorstep.

SHIPPING DESTINATIONS

Florista Flower ships worldwide. Whether you’re ordering from Canada, the United States, Europe, or another international destination, we can usually deliver to your location.

If your address is in a restricted or hard-to-reach region (such as certain remote islands or territories), our team will contact you if delivery is not possible or if additional fees apply.

Delivery time information is provided on this Delivery Policy page.

RESTRICTED LOCATIONS 🌍

We ship to most countries worldwide. If your address is in a restricted or hard-to-reach region (such as certain remote islands or territories), our team will notify you if shipping is unavailable or if extra fees apply.

STOCKS AVAILABILITY

We do our best to keep our inventory accurate. If an item becomes unavailable after your purchase, we will contact you to offer a simple solution, waiting for restock, choosing an alternative item, or receiving a refund.

HOW WE SHIP?

We work with trusted global carriers and logistics partners to ensure reliable delivery. Depending on your location and the type of product ordered, your package may ship from different fulfillment centers.

SHIPPING COSTS

Shipping costs are automatically calculated at checkout based on your destination.
Many regions benefit from free shipping.

If you live in a remote area (such as overseas territories), additional fees may apply, our team will always notify you beforehand.

RETURNS

For return conditions, please see our Return & Refund Policy page.

DELIVERY TIME

Most orders arrive within 7–15 days, depending on your location.

Delivery times may also vary depending on the destination country and carrier availability, and during busy seasons or customs delays, shipping may take a little longer.

If you feel your order is taking more time than expected, please contact us and we will be happy to assist.

If you have any questions about your delivery, please contact us:

● Via Email: contact@florista-flower.com

● Via this Link: florista-flower.com/pages/contact-us

CHANGING YOUR DELIVERY ADDRESS

If you need to update your delivery address, please contact us as soon as possible. We can modify the address anytime before your order is shipped.

P.O. BOXES & MILITARY ADDRESSES

P.O. Boxes: Delivered through local postal services
Military Addresses: Delivered through USPS where available

TRACKING YOUR ORDERS

As soon as your order ships, you’ll receive a tracking link by email so you can follow its journey at any time.

DAMAGED PARCELS

If your package arrives damaged, please contact us.
If the parcel is visibly damaged upon delivery, we recommend refusing it when possible. Otherwise, simply reach out to our support team and we’ll help you right away.

DUTIES & TAXES

Sales tax is included in the product prices displayed on our website.
For international orders, import duties or taxes may apply depending on your country’s regulations.

If duties are refused by the customer and the parcel is returned to us, the refund will be issued minus return shipping costs.

CANCELLATIONS

If you change your mind, you may cancel your order before it ships.
Once shipped, our standard Return & Refund Policy applies.

LOST PACKAGES

If a carrier confirms that a package has been lost in transit, we will gladly send you a replacement at no cost.

YOUR CONSENT

By using our website, registering an account, or making a purchase, you consent to this Delivery Policy and agree to its terms.

CONTACT US

If you ever have a question about your delivery or need assistance, we’re here for you.

Please contact

● Via Email: contact@florista-flower.com

● Via this Link: florista-flower.com/pages/contact-us