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Return and Refund Policy

Return, Exchange & Refund Policy

At Florista Flower, we want every customer to feel confident and cared for. Every product is made to order and carefully inspected before leaving our fulfillment centers. While issues are rare, we’re here to help if anything goes wrong.

By placing an order with us, you agree to the terms below as well as our Return & Refund Policy.

 

DEFINITIONS AND KEY TERMS

To make everything clear, here’s what certain words mean in this policy:

  • Company / We / Us: Florista Flower

  • You / Customer: The person placing an order on our website

  • Website: www.florista-flower.com

  • Service: The Florista Flower store and related services

  • Device: Any internet-connected device used to access our store

 

QUALITY NOTICE

Every item is inspected and packaged with care. If we ever face unexpected stock issues or a failed quality check, we may need to cancel your order. If this happens, we will notify you, and any online payment will be fully refunded.

We take full responsibility for defects or damage that occur during production or delivery.

 

EXCHANGES

Our exchange period is 14 days after the item is delivered.

We can offer an exchange if:

  • the product arrived damaged

  • the product has a defect

  • the wrong item was received

We cannot offer exchanges for change-of-mind once production has started.

To request an exchange, please contact: contact@florista-flower.com

Exchange processing times may vary depending on your location.

 

RETURNS & REFUNDS

If you change your mind within 24 hours of placing your order, we can refund you immediately.
A small $2 processing fee applies only to change-of-mind cancellations during this 24-hour window, as payment processors do not refund transaction fees.

After 24 hours, your order enters production. For this reason:

  • Change-of-mind refunds are not accepted once production has begun.

  • If you entered the wrong address and the order has already shipped, we cannot recover the package. A new order will be required.
    (No $2 fee applies, you simply place a new order.)

These rules follow industry standards for made-to-order items.

 

REFUNDS FOR DEFECTS OR DAMAGE

If your item arrives damaged or defective, we will gladly replace it or refund it.

To process your claim, we require photos of:

  • the defective or damaged area

  • the whole item

  • the packaging or label, if available

Why?
Because Photos allow our team to verify the issue and resolve your request as quickly as possible.

Shipping returns for defective items are always covered by Florista Flower.

 

PRINTING DEFECTS & QUALITY ISSUES

Because some of our products are Printed Products, print quality is very important to us.

We will replace or refund your item if:

  • the print is blurry, faded, or poorly aligned

  • colors are extremely incorrect

  • significant printing errors appear

  • the design is incomplete

To assist us, please provide clear photos of the issue.

Important:

  • Slight color differences between screens and printed items are normal and not considered a defect.

  • All quality-related claims are reviewed individually, and refunds or replacements are offered at our discretion to prevent misuse.

  • Our priority is to handle every situation with fairness and care.

You do not need to return defective products unless we specifically request it.

 

HOW REFUNDS ARE ISSUED

Once your refund or claim is approved, the amount will be returned to the same payment method used for the original purchase. Refunds follow the exact same banking path as your initial payment.

Most banks and card providers take 2–5 business days to fully process refunds, depending on their internal handling times.

A small $2 processing fee applies only to 24-hour change-of-mind cancellations, because payment processors do not refund transaction fees.

This fee does not apply to refunds for:

  • defects or damage

  • incorrect items

  • printing or quality issues

  • stock or production errors

  • wrong-address situations caused by the carrier

If the wrong address was entered and the order has already shipped, the package cannot be retrieved. In this case, a new order will be required, and no refund fee is charged.

If your refund appears delayed:

Before contacting us, please:

  1. Check your bank account for recent transactions

  2. Contact your card provider, as processing times vary

  3. Contact your bank, since refunds may take several days to post

If you still do not see your refund after these steps, feel free to contact us and we’ll assist you promptly.

If you still have not received your refund after completing these steps, email us at contact@florista-flower.com and we will investigate.

 

YOUR CONSENT

By using our website, registering an account, or making a purchase, you agree to this Return & Refund Policy and its terms.

 

CHANGES TO THIS POLICY

We may update the policy to reflect improvements to our service. Changes will be posted here. Continued use of the website means you accept the updated policy.

 

CONTACT US

If anything goes wrong, have a concern, a question or suggestion we are always here to help.

● Via Email: contact@florista-flower.com

● Via this Link: florista-flower.com/pages/contact-us