Thanks for shopping at Florista Flower. We appreciate the fact that you like to buy the stuff we build. We also want to make sure you have a rewarding experience while you’re exploring, evaluating, and purchasing our products.

As with any shopping experience, there are terms and conditions that apply to transactions at Florista Flower. We’ll be as brief as our attorneys will allow.

The main thing to remember is that by placing an order or making a purchase at Florista Flower, you agree to the terms set forth below along with Florista Flower’s Privacy Policy.

DEFINITIONS AND KEY TERMS

To help explain things as clearly as possible in this Return & Refund Policy, every time any of these terms are referenced, are strictly defined as:

● Company: when this policy mentions “Company,” “we,” “us,” or “our,” it refers to Florista Flower, that is responsible for your information under this Return & Refund Policy.

● Customer: refers to the company, organization or person that signs up to use the Florista Flower Service to manage the relationships with your consumers or service users.

● Device: any internet connected device such as a phone, tablet, computer or any other device that can be used to visit Florista Flower and use the services.

● Service: refers to the service provided by Florista Flower as described in the relative terms (if available) and on this platform.

● Website: Florista Flower’s site, which can be accessed via this URL: www.florista-flower.com

● You: a person or entity that is registered with Florista Flower to use the Services. 

NOTICE

We at Florista Flower commit ourselves to serving our customers with the best products.

Every single product that you choose is thoroughly inspected, checked for defects and packaged with utmost care. We do this to ensure that you fall in love with our products. Sadly, there are times when we may not have the product(s) that you choose in stock, or may face some issues with our inventory and quality check. In such cases, we may have to cancel your order. You will be intimated about it in advance so that you don't have to worry unnecessarily about your order. If you have purchased via Online payment (not Cash on Delivery), then you will be refunded once our team confirms your request.

We carry out thorough quality check before processing the ordered item. We take utmost care while packing the product. At the same time we ensure that the packing is good such that the items won’t get damaged during transit. Please note that Florista Flower is taking responsability if damages or defect occur to the items during transit or transportation.

EXCHANGE

Our exchange policy is for 14 days. If 14 days have elapsed since receipt of the product, we are unfortunately unable to offer a refund or exchange. We therefore ask you to check that everything is correct as soon as possible.

Sorry for the delay but some people have been dishonest in the past and we need to take certain precautions.

Depending on where you live, the time it takes to receive your exchanged product may vary.

If you need an exchange please contact us at: contact@florista-flower.com

RETURN & REFUND

If, during the week, you change your mind within 24 hours of placing your order, we will refund you directly.

We only process orders 24 hours after they have been placed, in order to be able to amend customer errors and changes of mind. After this time, if the order has been processed, we will not be able to refund you for a change of mind until the product has been delivered, received and returned to the address communicated.

If there’s something wrong with the product you bought, or if you are not happy with it, you will not be able to issue a refund for your item unless there is such a defect with the product or unless it was damaged during delivery to your address. We can also exchange the product if this is the case and please contact us at the following email address: contact@florista-flower.com

In order to process a return we will give you instructions and, we will verify that it is your order via your order number and/or any information used when you placed your order. This will most likely be your email address.

We may ask you to wait until we have received your package, rather than sending us proof that it has been returned. This is because, in the case of a refund, an inspection of the package may be necessary. This inspection will take place before we proceed with the refund in the event of a refund.

If you receive an item and say that it is in poor condition and you would like a refund, but you refuse to send a photo of the item you received, you will obviously be asked to send the item to a specific address so that the item in your order can be inspected.

Once the parcel has been received, it is only after inspection that the refund will be made (or not). After inspection, we may find that the item is in good condition. We'll let you know with a photo and/or video, in which case we'll refuse the refund.

This may seem an excessive procedure. However, some people have shown themselves to be dishonest, and based on past experience, we can no longer take the word of those we deal with. We apologize for this, and want you to know that we do our utmost for every return and every claim.

A fee of 2$ per order will be deducted from all refunds. This is to cover the costs incurred by payment platforms and processors.

In the case of a refund, once we have received and inspected the returned item, we will send you an e-mail to confirm that we have received it. We will then also inform you of our decision to approve or reject your refund request.

If your refund request is approved, it will be processed and will automatically be applied to your credit card or original method of payment within a certain period of time. This timeframe is beyond our control. And we will notify you as soon as the refund procedure is launched on our side. 

If the refund is late or missing, check your bank account first. Only then should you contact your credit card issuer. There may be a delay before your refund is officially posted.

Then contact your bank. It may take some time before a refund is posted.

After these two steps, if you still haven't received your refund, please send an email to contact@florista-flower.com. The customer service team will ask you if you have completed both steps. If so, the customer service team will check the database.

We're sorry to ask for these steps, but we want to give your requests maximum attention. And we lose a lot of time when the request is not preceded by certain steps. We want to provide maximum attention to the requests we receive.

Depending on where you live, the time it takes to receive your exchanged product may vary. 

YOUR CONSENT

By using our website, registering an account, or making a purchase, you hereby consent to our Return & Refund Policy and agree to its terms.

CHANGES TO OUR RETURN & REFUND POLICY

Should we update, amend or make any changes to this document so that they accurately reflect our Service
and policies. Unless otherwise required by law, those changes will be prominently posted here. Then, if you
continue to use the Service, you will be bound by the updated Return & Refund Policy. If you do not want to
agree to this or any updated Return & Refund Policy, you can delete your account.

CONTACT US

If, for any reason, You are not completely satisfied with any good or service that we provide, don't hesitate to contact us and we will discuss any of the issues you are going through with our product.

● Via Email: contact@florista-flower.com

● Via this Link: florista-flower.com/pages/contact-us