Shipping Policy

DEFINITIONS AND KEY TERMS

To help explain things as clearly as possible in this Shipping Policy, every time any of these terms are referenced, are strictly defined as:

● Company: when this policy mentions “Company,” “we,” “us,” or “our,” it refers to Florista Flower, that is responsible for your information under this Return & Refund Policy.

● Customer: refers to the company, organization or person that signs up to use the Florista Flower Service to manage the relationships with your consumers or service users.

● Device: any internet connected device such as a phone, tablet, computer or any other device that can be used to visit Florista Flower and use the services.

● Service: refers to the service provided by Florista Flower as described in the relative terms (if available) and on this platform.

● Website: Florista Flower’s site, which can be accessed via this URL: www.florista-flower.com

● You: a person or entity that is registered with Florista Flower to use the Services. 

STOCKS

Subject to stock availability, we strive to maintain an accurate inventory of stock but from time to time there may be a stock discrepancy and we may not be able to fill all items at the time of your purchase. 

In that case, we'll be in touch with you. Either you prefer to wait for the item to be restocked, or a refund or replacement.

HOW DO WE SHIPPED?

We are making business with many Shipping & Logistics Company for reasons involving money, time and services.

SHIPPING COSTS

Shipping costs are calculated at checkout according to the destination of the items in your order. Payment of shipping costs will be collected at the time of purchase. This price will be the final price of your order for shipping costs.

Shipping is generally free for most countries. If you live in more restricted areas like (DOM-TOM etc..) please contact us we may have to issue shipping costs.

RETURNS 

Return conditions are available in the Return and Refund Policy page, which you can find at the bottom of the page.

TERMS OF DELIVERY

Shipping may be longer for more restricted areas. If you live in these areas (DOM-TOM etc...) Please contact us the delivery time may vary and we may issue shipping costs.

In general, orders shipped abroad may be in transit for maximum 4 weeks. This varies according to the type of delivery selected and the supplier of the items contained in your order.

If you are willing to pay to have faster Delivery than usual please contact us at: contact@florista-flower.com and we will check with you what we can offer you.

SHIPPING TIME

Under Normal Circumstances, the Total Delivery Time is 10 to 15 days. 

Orders are generally processed within 1-2 working days of payment for the most part. We allow 24 hours for the delivery address to be modified.

Our teams contact stocking locations Monday to Friday during normal business hours, except on national holidays, when shipment will not be activated to stocking locations.

When you place an order with Florista Flower, the maximum shipping time is 5 business days. Orders are often dispatched before 5 working days. However, delivery may take up to 2-4 weeks during any busy period and on exceptionnal time. 

It's important to note the difference between shipping and delivery. Delivery is the act of transporting items to a destination address. Shipping, on the other hand, is the action of sending off the items in an order.

For this reason, in exceptional cases, delivery times can be up to 4 weeks maximum (2 working days maximum for order processing, 5 working days maximum for shipping and 4 weeks for delivery maximum).

These are exceptional total lead times, but Florista Flower would like to make them known to you to avoid any inconvenience. Having said that, once this delivery time has passed, 4 weeks, we want to keep you satisfied. 

For this, we will offer you solutions such as returning your order to us at our expense, or creating a gift voucher worth more than the amount of your original order. This almost never happens, but Florista Flower is becoming a victim of its own success, and we prefer to anticipate such situations and let you know what our customer service policy is.

Therefore, if you received your order confirmation email 4 weeks ago or more, please either reply to your order confirmation email or email us at contact@florista-flower.com 

And to ensure that your email is processed as quickly as possible, we recommend that you include the following information in your email:

Your order number

- The email address used to place your order

- First name

- First name

- Content of your order (even approximate)

- Date of your order 

If you send us an email to contact@florista-flower.com, we also recommend that you include "Delivery time - Your order number" in the subject line.


Example: "Delivery time - 125698".

The members of Florista Flower dedicated to customer service will reply to you within 24 working hours by email to deal with your situation.

CHANGE OF DELIVERY ADRESS
For delivery address change requests, we are able to modify the address at any time before the order is dispatched.

P.O. BOX SHIPPING
Florista Flower will only ship to P.O. Box addresses using postal services. We are unable to offer courier services to these locations at this time.

SHIPPING TO MILITARY ADRESSES
We are able to ship to military addresses using the USPS. However, we are unable to offer this service using courier services.

OUT-OF-STOCK ITEMS
If an item is out of stock, we will contact you to find out whether you would prefer to wait for the out-of-stock item to be restocked or whether you would prefer a discount.

DELIVER TIME EXCEEDED
If the delivery time has been exceeded, please contact us at contact@florista-flower.com so that we can deal with your request.

TRACKING NOTIFICATIONS

At the time of shipment, you will receive a tracking link from which you can follow the progress of your shipment based on the latest updates made available by the transport service provider.

PARCELS DAMAGED IN TRANSIT 

If you notice that a package has been damaged in transit, please reject the delivery if possible and contact our customer service department. If the package was delivered without you being present, please contact the Florista Flower customer service team at contact@florista-flower.com.

DUTIES AND TAXES

Sales tax has already been applied to the price of goods as shown on Florista Flower when you place your order. 

IMPORT DUTIES AND TAXES

Import duties and taxes for international shipments may be due upon arrival in the destination country. This varies by country, and Florista Flower encourages you to be aware of these potential costs before placing an order with us. If you refuse to pay duties and taxes upon arrival at your country destination, the goods will be returned to Florista Flower at the customer's expense, and the customer will receive a refund of the value of the goods paid for, less the cost of return shipping. The cost of the original shipment will not be refunded.

CANCELLATIONS

If you change your mind before receiving your order on Florista Flower, we can accept cancellations at any time before the order is shipped. If an order has already been shipped, please refer to our refund policy at the bottom of the page.

INSURANCE

Packages are insured against damage and loss up to the value declared by the carrier. Loss is deemed to have occurred when the postal service confirms the loss. A delivery confirmed by the postal service will be considered valid. In fact, Florista Flower has experienced too many cases of dishonest customers announcing that they have not been delivered for us to rely solely on the customer's words. However, Florista Flower will do its utmost to satisfy you by returning the items in your order at its own expense, or by offering you a gift voucher worth more than the amount of your original order.

PROCESS FOR PACKAGES DAMAGED IN TRANSIT

We will issue a refund or replacement in accordance with the Returns and Refunds Policy, the link to which can be found at the bottom of this page.

PROCESS FOR PARCELS LOST IN TRANSIT

In the event that the postal service confirms a loss in transit, Florista Flower will do its utmost to satisfy you by returning the items in your order at its expense or offering you a gift voucher worth more than the amount of your original order.

YOUR CONSENT

By using our website, registering an account, or making a purchase, you hereby consent to our Return & Refund Policy and agree to its terms. 

CHANGES TO OUR DELIVERY POLICY

Should we update, amend or make any changes to this document so that they accurately reflect our Service and policies. Unless otherwise required by law, those changes will be prominently posted here. Then, if you continue to use the Service, you will be bound by the updated Return & Refund Policy. If you do not want to agree to this or any updated Return & Refund Policy, you can delete your account.

CONTACT US 

If, for any reason, You are not completely satisfied with any good or service that we provide, don't hesitate to contact us and we will discuss any of the issues you are going through with our product. 

For all customer service inquiries, please contact

● Via Email: contact@florista-flower.com

● Via this Link: florista-flower.com/pages/contact-us